Contact us
Our team aims to give every user fast, friendly and qualified support. Whether you are new to automated trading or already manage a large portfolio, we are ready to answer questions, explain features and help solve problems, day and night on business days.
Fill in the contact form and tell us what you need. A member of our support team reviews every request and replies as quickly as possible, usually within one business hour. We are glad to help you get the most out of the platform, whether the question takes one sentence or a full walkthrough with your account manager.
- Office
181 Bay Street, Suite 2100, Toronto, ON M5J 2T3 - Support hours
Monday to Friday, 9:00–17:30 ET
Wait time: usually under 5 minutes by phone, under one business hour by email - Email
[email protected]
Registration open — limited spots
By creating an account, you agree to our Privacy Policy · Terms of Use.
An account manager will call you within 24 hours.
Find our Toronto office
The address below is the office building at 181 Bay Street, Suite 2100, Toronto, ON M5J 2T3. Visitor meetings are by appointment, scheduled through the support team.
Who answers, and what they can help with
Requests are handled by the Client Support & Compliance department, Monday to Friday, 9:00–17:30 ET. The team covers:
Onboarding and activation
Account setup, identity verification, platform walkthroughs and your first deposit, step by step with your account manager.
Payments and withdrawals
Interac e-Transfer, card and wallet questions, withdrawal timelines, limits and the status of a pending request.
Platform settings
Strategy parameters, alerts, notifications, dashboard questions and reports, explained in English or French.
Security and account issues
Suspicious activity, lost access, device reviews and incident escalation, with priority handling for anything affecting your funds.
If you suspect fraud or a message impersonating VestAccrue, do not share personal data. Read the Fraud Warning page and email us immediately at [email protected].